Development & Consulting

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"The key ingredient in successful communication is not your perspective, but that of another."

– Tim Pflieger

Team Leadership Center, Inc. facilitators offer cutting-edge techniques designed to identify organizational needs and issues. Through the administration of a Needs Analysis, the TLC Team will provide your group with a self-designed curriculum. Listed below are sample training topic options. These topics may be combined or offered as stand-alone workshops.

Workshops & Seminars

Communicating for Success

Leading & Managing Change

The Understanding of Leadership Perspectives

Developing High Performance Teams

Transforming Workplace Conflict into Understanding

Coaching & Mentoring

Motivating & Influencing for Peak Performance

Influential Supervision

Etiquette in the Workplace

Customer Service Success

Time Management

Conducting Effective Meetings

Presentation Skills

Parliamentary Procedure

Collaborative Leadership & Team Building

Critical Thinking & Creative Solution Finding

Popular Workshops

Communicating for Success 

Success in life depends upon our communication skills, the quality of our questions and controlling our “internal critic”. Successful communication is the ability to use specific skills in a manner that allows for understanding in the giving and receiving of information. This workshop examines group and individual communication and provides participants proven communication skills which will support successful communication.
  • Active listening skills
  • Feedback methods
  • How to ask a better question
  • How to control your inner critic
  • How to align with people
  • How to tap into internal communication
  • Group dynamics
  • How to handle criticism and rejection
  • Identification of roles and expectations

Customer Service Success

This workshop will focus on your current customer service practices and will provide you with skill development based on those practices. The following skills will be focused on:
  • Customer listening skills
  • 10 steps to convert objections to service
  • Creating ecstatic customers
  • Internal customer relations
  • Celebration and success techniques
  • Team problem-solving skills

Leading & Managing Change 

Change is a part of who we are and what we do; it is an ingredient in every system. This workshop provides skills to be more effective in dealing with change and how to positively manage it with out crisis.  Exploration of organizational change provides tools for managing the change process, guiding coalitions, action planning and how to anchor change within a culture.  Personal change strategies will also be explored, illuminating why end results can differ from the change we expected.  Participants will learn:
  • The Change Process
  • Why People Resist Change
  • Errors of Change Management

Transforming Workplace Conflict into Understanding

Conflicts are inevitable in any organization. Learn effective ways of addressing group and interpersonal differences.  Throughout this workshop you will define partnership and the relationship of conflict within partnership. Participants will learn the following skills:
  • Causes of Conflict in Organizations
  • Characteristics of Conflict
  • Popular and Ineffective Approaches to Conflict Resolution
  • The Eight Steps to Conflict Resolution
  • Effective Opening Statements
  • Roles and Tools of Effective Conflict Management
"Even if you’re on the right track, you’ll get run over if you just sit there." – Will Rogers

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